Hypervisor problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing,” on page 153 to check if a component is a consumable, structural, or FRU part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
If an optional embedded
hypervisor flash device is not
listed in the expected boot
order, does not appear in the
list of boot devices, or a similar
problem has occurred.
1. Make sure that the optional embedded hypervisor flash device is selected on
the boot manager (<F12> Select Boot Device) at startup.
2. Make sure that the embedded hypervisor flash device is seated in the
connector correctly (see “Removing a USB embedded hypervisor flash device”
on page 198 and “Replacing a USB embedded hypervisor flash device” on
page 199).
3. See the documentation that comes with the optional embedded hypervisor
flash device for setup and configuration information.
4. Make sure that other software works on the server.
General problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v See Chapter 5, “Parts listing,” on page 153 to check whether a component is a consumable, structural, or FRU
part.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
Symptom Action
A cover latch is broken, an LED
is not working, or a similar
problem has occurred.
If the part is a CRU, replace it. If the part is a FRU, the part must be replaced by a
trained service technician (see Removing and replacing components to determine
whether the part is a consumable, structural, or FRU component).
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.
1. See “Nx-boot failure” on page 152 for more information.
2. See “Recovering the server firmware” on page 150 for more information.
The server cover was removed
while running and the server
shut off.
Replace the server cover and restart the server.
132 System x3650 M4 BD Type 5466: Installation and Service Guide
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