Configuring RAID arrays ........104
Starting the LSI Configuration Utility
program .............105
Starting the Human Interface Infrastructure
(HII) Configuration Application .....106
IBM Advanced Settings Utility program . . . 106
IBM Systems Director .........107
Updating the Universal Unique Identifier
(UUID) ..............108
Updating the DMI/SMBIOS data ......110
Chapter 4. Troubleshooting .....115
Start here...............115
Diagnosing a problem .........115
Undocumented problems ........117
Service bulletins ............118
Checkout procedure ...........118
About the checkout procedure.......118
Performing the checkout procedure .....119
Diagnostic tools ............120
Light path diagnostics .........122
Event logs .............124
Viewing event logs through the Setup utility 125
Viewing event logs without restarting the
server ..............125
Clearing the error logs ........127
UEFI/POST .............127
IBM Dynamic System Analysis ......127
DSA editions ...........128
Running the DSA Preboot diagnostic
programs.............129
Diagnostic text messages .......130
Viewing the test log results.......130
Call home (automated service request) .....130
Service advisor ............130
IBM Electronic Service Agent .......131
Error messages .............131
Troubleshooting by symptom ........131
Hypervisor problems ..........132
General problems ...........132
Hard disk drive problems ........133
Intermittent problems .........135
Keyboard, mouse, or pointing-device problems 136
Memory problems...........137
Microprocessor problems ........138
Monitor and video problems .......138
Network connection problems.......141
Optional-device problems ........142
Power problems ...........143
Serial-device problems .........144
ServerGuide problems .........145
Software problems...........145
Universal Serial Bus (USB) port problems . . . 146
Video problems............146
Solving power problems..........146
Solving Ethernet controller problems .....147
Solving undetermined problems .......148
Problem determination tips.........149
Recovering the server firmware .......150
Automated boot recovery (ABR) .......152
Nx-boot failure .............152
Chapter 5. Parts listing .......153
Replaceable server components .......153
Consumable and structural parts ......158
Power cords ..............159
Chapter 6. Removing and replacing
components ............163
Returning a device or component ......163
Internal cable routing...........164
Hot-swap hard disk drive backplane cable
connections .............164
Removing and replacing components .....165
Removing and replacing Tier 1 CRUs ....166
Removing a hot-swap hard disk drive . . . 166
Replacing a hot-swap hard disk drive . . . 167
Rotating the hot-swap rear hard disk drive
cage up .............168
Rotating the hot-swap rear hard disk drive
cage down ............169
Removing the hot-swap rear hard disk drive
cage ..............170
Replacing the hot-swap rear hard disk drive
cage ..............171
Removing an adapter from the PCI riser-card
assembly .............179
Replacing an adapter on the PCI riser-card
assembly .............180
Removing a front fan.........182
Replacing a front fan .........183
Removing a rear fan .........184
Replacing a rear fan .........185
Removing a memory module ......186
Replacing a memory module ......187
Removing a ServeRAID adapter from the PCI
riser-card assembly .........190
Replacing a ServeRAID adapter on the PCI
riser-card assembly .........191
Removing the RAID adapter battery or flash
power module from the RAID battery tray . 195
Replacing a RAID adapter battery or flash
power module in the RAID battery tray . . 196
Removing a USB embedded hypervisor flash
device ..............198
Replacing a USB embedded hypervisor flash
device ..............199
Removing a hot-swap ac power supply . . 202
Replacing a hot-swap ac power supply . . . 203
Removing a PCI riser-card assembly....206
Replacing a PCI riser-card assembly ....208
Removing the system battery ......209
Replacing the system battery ......212
Removing the front USB connector assembly
cable ..............214
Replacing the front USB connector assembly
cable ..............216
Removing the front USB connector assembly 218
Replacing the front USB connector assembly 219
Removing the upper power supply card from
the power-supply paddle card assembly . . 220
iv System x3650 M4 BD Type 5466: Installation and Service Guide
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