Table 6. IMM2 error messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained
technician.
4000001b-00000000 IMM: Configuration
%1 restored from a
configuration file by
user %2.
(%1 =
CIM_ConfigurationData.
ConfigurationName;
%2 = user ID)
Info A user has
restored the IMM
configuration by
importing a
configuration file.
No action; information only.
4000001c-00000000 Watchdog %1 Screen
Capture Occurred.
(%1 = OS Watchdog
or Loader Watchdog)
Error An
operating-system
error has occurred,
and the screen
capture was
successful.
1. Reconfigure the watchdog timer to
a higher value.
2. Make sure that the IMM Ethernet
over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether
device driver for the operating
system.
4. Disable the watchdog.
5. Check the integrity of the installed
operating system.
4000001d-00000000 Watchdog %1 Failed
to Capture Screen.
(%1 = OS Watchdog
or Loader Watchdog)
Error An
operating-system
error has occurred,
and the screen
capture failed.
1. Reconfigure the watchdog timer to
a higher value.
2. Make sure that the IMM Ethernet
over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether
device driver for the operating
system.
4. Disable the watchdog.
5. Check the integrity of the installed
operating system.
6. Update the IMM firmware.
Important: Some cluster solutions
require specific code levels or
coordinated code updates. If the
device is part of a cluster solution,
verify that the latest level of code is
supported for the cluster solution
before you update the code.
4000001e-00000000 Running the backup
IMM main application.
Error The IMM has
resorted to running
the backup main
application.
Update the IMM firmware.
Important: Some cluster solutions
require specific code levels or
coordinated code updates. If the device
is part of a cluster solution, verify that
the latest level of code is supported for
the cluster solution before you update
the code.
98 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide
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