Chapter 6 — Troubleshoot and Maintain the Scanner and Base Station
66 SG20B Scanner + Bluetooth Base Station User’s Guide
Call Product Support
To talk to an Intermec Product Support representative:
• In the U.S.A. and Canada, call 1-800-755-5505
• Outside the U.S.A. and Canada, contact your local Intermec
representative. For help, go to www.intermec.com > About Us >
Contact Us.
Before you call Intermec Product Support, make sure you have the
following information:
• SG20B and/or SG20 Bluetooth Base Station firmware version
• SG20B decode version
To get the firmware version and decode version
1 Run an application that can accept bar code information from the
SG20B:
• If you are using a USB Keyboard HID or keyboard wedge
interface for your SG20 Bluetooth Base Station or if your
SG20B scanner is connected to a Bluetooth device with the
HID Bluetooth profile, use Microsoft® Notepad.
• If you are using an RS-232 or USB Virtual Com interface for
your SG20 Bluetooth Base Station or if your SG20B scanner is
connected to a Bluetooth device with the SPP Bluetooth
profile, use the EasySet ISCP Terminal window (see
“Configure Your System with EasySet” on page 47).
You cannot scan the
Firmware upgrade bar
code on your computer
screen.
Print out this bar code and scan it:
Firmware upgrade
Problems and Possible Solutions (continued)
Problem Possible Solution
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