Juniper SRX100 - Documentation Feedback; Requesting Technical Support

Copies of the Management Information Bases (MIBs) available in a software release
are included on the documentation CDs and at http://www.juniper.net.
Documentation Feedback
We encourage you to provide feedback, comments, and suggestions so that we can
improve the documentation. You can send your comments to
techpubs-comments@juniper.net, or fill out the documentation feedback form at
http://www.juniper.net/techpubs/docbug/docbugreport.html. If you are using e-mail, be sure
to include the following information with your comments:
■ Document name
■ Document part number
■ Page number
■ Software release version (not required for Network Operations Guides [NOGs])
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
■ JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide, located at
http://www.juniper.net/customers/support/downloads/710059.pdf.
■ Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/.
■ JTAC Hours of Operation—The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
■
Find CSC offerings: http://www.juniper.net/customers/support/
■
Search for known bugs: http://www2.juniper.net/kb/
■
Find product documentation: http://www.juniper.net/techpubs/
■ Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
■ Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
■ Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
xvi ■ Documentation Feedback
SRX100 Services Gateway Hardware Guide