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Juniper SRX100 Hardware Guide

Juniper SRX100
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Appendix D
Contacting Customer Support and
Returning the SRX100 Services Gateway
Hardware
This appendix includes the following sections:
Return Procedure for the SRX100 Services Gateway on page 123
Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 124
Contacting Customer Support to Obtain a Return Materials
Authorization on page 125
Return Procedure for the SRX100 Services Gateway
To return an SRX100 Services Gateway or component to Juniper Networks for repair
or replacement:
1. Determine the part number and serial number of the device or component. See
Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 124.
2. Obtain a Return Materials Authorization (RMA) number from JTAC. See
Contacting Customer Support on page 126.
NOTE: Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
3. Pack the SRX100 Services Gateway or component for shipping. See Packing
the SRX100 Services Gateway and Components for Shipment on page 126.
For more information about return and repair policies, see the customer support
Web page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Return Procedure for the SRX100 Services Gateway 123

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Juniper SRX100 Specifications

General IconGeneral
Routing protocolsBGP, IS-IS, MPLS, OSPF
Switching protocolsVLAN 802.1Q, 802.3ad/LACP, STP
Supported network protocolsIPv4, IPv6, CLNS
Firewall securityYes
Security algorithms3DES, DES
Authentication methodRADIUS, RSA SecureID, LDAP
VPN supportIPsec VPN
Data transfer rate0.1 Gbit/s
Input voltage100 - 240 V
Input frequency50/60 Hz
Heat dissipation35 BTU/h
Power requirements100-240, 50/60
Power over Ethernet (PoE)No
Power consumption (typical)30 W
SafetyUL 60950-1, CSA 60950-1, AS / NZS 60950-1, AS / NZS 60950-1, CB Scheme, EN 60950-1
CertificationFCC Class B ICES class B AS / NZS CISPR22 Class B AS / NZS CISPR22 Class B VCCI Class B EN 55022 Class B, EN 300386
Mounting typeRack mounting
Internal memory1024 MB
Storage temperature (T-T)-20 - 70 °C
Operating temperature (T-T)0 - 40 °C
Weight and Dimensions IconWeight and Dimensions
Weight1100 g
Dimensions (WxDxH)216 x 147 x 36 mm

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