Juniper SRX100 Hardware Guide

Appendix D
Contacting Customer Support and
Returning the SRX100 Services Gateway
Hardware
This appendix includes the following sections:
■ Return Procedure for the SRX100 Services Gateway on page 123
■ Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels on page 124
■ Contacting Customer Support to Obtain a Return Materials
Authorization on page 125
Return Procedure for the SRX100 Services Gateway
To return an SRX100 Services Gateway or component to Juniper Networks for repair
or replacement:
1. Determine the part number and serial number of the device or component. See
“Locating the SRX100 Services Gateway Component Serial Number and Agency
Labels” on page 124.
2. Obtain a Return Materials Authorization (RMA) number from JTAC. See
“Contacting Customer Support” on page 126.
NOTE: Do not return the device or any component to Juniper Networks unless you
have first obtained an RMA number. Juniper Networks reserves the right to refuse
shipments that do not have an RMA. Refused shipments are returned to the customer
via collect freight.
3. Pack the SRX100 Services Gateway or component for shipping. See “Packing
the SRX100 Services Gateway and Components for Shipment” on page 126.
For more information about return and repair policies, see the customer support
Web page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Return Procedure for the SRX100 Services Gateway ■ 123

Juniper SRX100 Specifications

General

Routing protocols	BGP, IS-IS, MPLS, OSPF
Switching protocols	VLAN 802.1Q, 802.3ad/LACP, STP
Supported network protocols	IPv4, IPv6, CLNS
Firewall security	Yes
Security algorithms	3DES, DES
Authentication method	RADIUS, RSA SecureID, LDAP
VPN support	IPsec VPN
Data transfer rate	0.1 Gbit/s
Input voltage	100 - 240 V
Input frequency	50/60 Hz
Heat dissipation	35 BTU/h
Power requirements	100-240, 50/60
Power over Ethernet (PoE)	No
Power consumption (typical)	30 W
Safety	UL 60950-1, CSA 60950-1, AS / NZS 60950-1, AS / NZS 60950-1, CB Scheme, EN 60950-1
Certification	FCC Class B ICES class B AS / NZS CISPR22 Class B AS / NZS CISPR22 Class B VCCI Class B EN 55022 Class B, EN 300386
Mounting type	Rack mounting
Internal memory	1024 MB
Storage temperature (T-T)	-20 - 70 °C
Operating temperature (T-T)	0 - 40 °C

Weight and Dimensions

Weight	1100 g
Dimensions (WxDxH)	216 x 147 x 36 mm