Figure 19: Location of SRX100 Services Gateway Serial Number and Agency Labels
Related Topics Return Procedure for the SRX100 Services Gateway on page 123■
■ Contacting Customer Support on page 126
Contacting Customer Support to Obtain a Return Materials Authorization
This topic includes the following sections:
■ Information You Might Need to Supply to Juniper Networks Technical Assistance
Center on page 125
■ Contacting Customer Support on page 126
■ Packing the SRX100 Services Gateway and Components for Shipment on page 126
Information You Might Need to Supply to Juniper Networks Technical Assistance Center
If you are returning a services gateway or hardware component to Juniper Networks
for repair or replacement, obtain a Return Materials Authorization (RMA) number
from Juniper Networks Technical Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the
following information:
■ Your existing case number, if you have one
■ Details of the failure or problem
■ Type of activity being performed on the services gateway when the problem
occurred
Contacting Customer Support to Obtain a Return Materials Authorization ■ 125
Appendix D: Contacting Customer Support and Returning the SRX100 Services Gateway Hardware
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