Kronos InTouch 9100 Standard

Questions and Answers

M
Mark AndersonAug 3, 2025
What to do if Kronos InTouch Clock fails to read badges?
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  Jennifer ThompsonAug 3, 2025
  If your Kronos InTouch Clock fails to read badges, start by inspecting the badge for cleanliness, and then clean both the badge and the badge reader. If the badge is worn or damaged, replace it. Also, verify that the InTouch is configured to read the correct symbology used by your badges by accessing Maintenance mode, then Symbology settings. Finally, confirm that the InTouch is enabled for the correct badge reader type and company ID code in the host application. If problems persist, the badge reader itself may not be working correctly.
B
Beth HuberAug 11, 2025
How to troubleshoot no power in Kronos InTouch Clock?
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  Nathan BenjaminAug 11, 2025
  If your Kronos InTouch Clock has no power when using a standard AC power cable, the transformer may not be properly plugged into the main board or the AC outlet. Check these connections. Important: Ensure the transformer is properly connected to the main board before plugging the power cord into the AC outlet. If the InTouch is powered by Ethernet, the network might be down, or the connections to the Power-over-Ethernet (PoE) module may be loose. Ensure the network is running and that the Ethernet cable is securely connected to the main board.
R
Randall BurchAug 19, 2025
What to do if Kronos InTouch Clock power LED is on, but nothing appears on the screen?
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  David StantonAug 19, 2025
  If the power LED is on but nothing appears on the screen of your Kronos InTouch Clock when using a standard AC power cable, the AC line might not be live or is supplying improper voltage. Measure the voltage at the AC outlet and find another power source if necessary. Note that the LED is amber and the screen is blank for 1-2 minutes during startup. If the InTouch is powered by Ethernet, there may be a network issue. Check the Ethernet connection at the InTouch and all other network connections. Ensure the network is supplied with an 802.11af-compliant (PoE) or 802.11at-compliant (PoE Plus) power source.
J
Jonathan WoodAug 26, 2025
Why is communication failing on my Kronos InTouch 9100 Standard InTouch?
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  Jeremy BensonAug 26, 2025
  If communication fails on your Kronos InTouch Clock, the communication settings may be incorrect on either the InTouch or the host PC. Access Maintenance mode, then Communication Settings, and check the Device ID and IP Address. Ensure these match the settings in the host application. Also, check the Gateway, Subnet Mask, and DNS IP Address settings, ensuring the IP address is correct for the Subnet Mask and Gateway settings. If DNS is enabled, verify that the DNS server is running. If the Comm Mode prompt is set to Device Initiated, ensure the Primary Server, Primary Server Port, and Primary Server Instance ID are set correctly and match the host application settings. If the password feature is enabled, the passwords must match on both the host application and the InTouch.

Summary

Chapter 1: Before You Install the InTouch

Important notes

Provides crucial precautions and advice before starting the installation process.

Plan the installation

Details how to prepare your site for the InTouch installation.

Power sources and connections

Outlines requirements and options for powering the InTouch device.

Required tools

Lists the necessary tools for installing the InTouch device.

Configuration settings

Explains the post-installation configuration steps for the InTouch device.

Chapter 2: Install the Standard Model InTouch

Step 1: Prepare the location

Details the initial steps for preparing the installation site for the InTouch.

Step 3: Mount the base

Guides on physically mounting the InTouch base unit to the wall.

Step 5: Install components and options in the base

Details the process of installing internal components and optional kits into the InTouch base.

Step 10: Connect and secure the cables

Covers connecting and securing all necessary cables within the InTouch unit.

Step 11: Turn on the AC power to the device

Guides on applying power to the InTouch device after installation.

Step 12: Close and lock the InTouch

Final steps to close and secure the InTouch device after installation.

Chapter 3: Install the Slim Profile InTouch

Step 1: Prepare the location

Details the initial steps for preparing the installation site for the Slim Profile InTouch.

Step 3: Mount the base

Guides on physically mounting the Slim Profile InTouch base unit to the wall.

Step 5: Install other options

Guides on installing optional components for the Slim Profile InTouch.

Step 7: Connect power and cables to the main board

Covers connecting power and cables to the main board for the Slim Profile.

Step 8: Close and lock the InTouch

Final steps to close and secure the Slim Profile InTouch device.

Chapter 4: Troubleshooting and Preventive Maintenance

Resolve common problems

Describes common issues and their corrective actions for the InTouch device.

Device status icons that indicate problems

Explains the meaning of status icons indicating potential problems on the InTouch.

Preventive maintenance

Outlines routine maintenance procedures to keep the InTouch functioning optimally.

Replace the backup battery

Provides instructions on how to replace the backup battery for the InTouch.

Appendix A: Replace a Series 4000 Device with the InTouch

Step 1: Prepare the site and collect data

Steps to prepare the site and gather data before replacing a Series 4000 device.

Step 2: Disconnect and remove the Series 4000 device

Detailed instructions for safely disconnecting and removing the old Series 4000 device.

Step 3: Install and configure the InTouch

Guides on installing and configuring the InTouch as a replacement for Series 4000.

Appendix B: Open and Disconnect the InTouch

Step 2: Open the InTouch

Guides on how to open the InTouch device safely for access.

Step 3: Disconnect the power

Steps to safely disconnect the power source from the InTouch device.

Step 4: Disconnect cables from the main board

Details how to disconnect various cables from the InTouch main board.

Step 9: Remove battery, transformer, and transition board

Instructions for removing internal components like battery, transformer, and transition board.