2MY/2MZ
1-4-55
(3) Scan to E-mail error codes
Code Contents Check procedures/corrective measures
1101 SMTP/POP3 server does not exist on 
the network.
1. Check the SMTP/POP3 server name.
2. Confirm device's network parameters.
3. Confirm the parameters of the network to which the 
device is connected are correct.
1102 Login to the SMTP/POP3 server has 
failed.
1. Confirm user name and password.
2. Check the SMTP/POP3 server.
1104 The domain the destined address 
belongs is prohibited by scanning 
restriction. 
1. Confirm device's SMTP parameters.
1105 SMTP protocol is not enabled. 1. Confirm device's SMTP protocols.
1106 Sender’s address is not specified. 1. Confirm device's SMTP protocols.
2101 Connection to the SMTP/POP3 server 
has failed.
1. Check the SMTP/POP3 server name.
2. Confirm that the LAN cable is properly connected to 
the device.
3. Check the SMTP/POP3 port number.
4. Confirm device's network parameters.
5. Confirm the network parameters the device is con-
nected.
6. Check the SMTP/POP3 server.
2102 Connection to the SMTP/POP3 server 
has failed.
(Connection timeout)
1. Check the SMTP/POP3 server name.
2. Check the SMTP/POP3 port number.
3. Confirm device's network parameters.
4. Confirm the network parameters the device is con-
nected.
5. Check the SMTP/POP3 server.
2201 Connection to the SMTP/POP3 server 
has failed.
1. Confirm device's network parameters.
2. Confirm the network parameters the device is con-
nected.
2202 Connection to the SMTP/POP3 server 
has failed.
(Timeout)
1. Confirm device's network parameters.
2. Confirm the network parameters the device is con-
nected.
2204 The size of scanning exceeded its limit. 1. Confirm device's network parameters.
3101 SMTP/POP3 server responded with an 
error.
1. Confirm device's network parameters.
2. Confirm the network parameters the device is con-
nected.
3. Check the SMTP/POP3 server.
3201 No SMTP authentication is found. 1. Check the SMTP server.
2. The device supports SMTP authentication services 
including CRAM-MD5, DIGEST-MD5, PLAIN and 
LOGIN.