10-30
Troubleshooting > Troubleshooting
Responding to Messages
If the touch panel or the computer displays any of these messages, follow the corresponding procedure.
A
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Display for Device Information (page 2-16)
Message Checkpoints Corrective Actions
Reference
Page
Acceptable staple count
exceeded.
*1
*1 When Auto Error Clear is set to [
On
], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Error Clear (page 8-53)
Is the acceptable number of sheets
exceeded?
Select [
Continue
] to print without
using Staple. Select [
Cancel
] to
cancel the job.
—
Activation error.
― Failed to activate the application.
Contact administrator.
―
― Expansion Authentication is
disabled. Turn the power switch off
and on. If the error exists, contact
administrator.
―
Add paper in cassette #.
Is the indicated cassette out of
paper?
Load paper.
Select the available paper. Select
[
Continue
] to print.
page 3-2
Add paper in Multi
Purpose tray.
Is the paper of the selected size
loaded in the multi purpose tray?
Load paper.
Select the available paper. Select
[
Continue
] to print.
page 5-6
Adjusting Scanner.
— The machine is under the
adjustment to maintain its quality.
Please wait.
—
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