Lenovo System x3500 M5 Type 5464 - Undocumented Problems; Service Bulletins

YoumustremovenonsupportedhardwarebeforeyoucontactIBMoranapprovedwarranty
serviceproviderforsupport.
b.Makesurethattheserver,operatingsystem,andsoftwareareinstalledandconfigured
correctly.
Manyconfigurationproblemsarecausedbyloosepowerorsignalcablesorincorrectlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnecting
cables,reseatingadapters,andturningtheserverbackon.Forinformationaboutperforming
thecheckoutprocedure,see“Aboutthecheckoutprocedure”onpage128
.Forinformation
aboutconfiguringtheserver,seeChapter3“Configurationinformationandinstructions”on
page103
.
Step6.Seecontrollerandmanagementsoftwaredocumentation.
Iftheproblemisassociatedwithaspecificfunction(forexample,ifaRAIDharddiskdriveis
markedofflineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlyconfigured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandnetwork
adapters.
Forproblemswithoperatingsystemsorsoftwareordevices,gotohttp://www.lenovo.com/support.
Step7.CheckfortroubleshootingproceduresandRETAINtips.Troubleshootingproceduresand
RETAINtipsdocumentknownproblemsandsuggestedsolutions.Tosearchfortroubleshooting
proceduresandRETAINtips,gotohttp://www.lenovo.com/support.
Step8.Usethetroubleshootingtables.
See“Troubleshootingbysymptom”onpage145
tofindasolutiontoaproblemthathasidentifiable
symptoms.
Asingleproblemmightcausemultiplesymptoms.Followthetroubleshootingprocedureforthe
mostobvioussymptom.Ifthatproceduredoesnotdiagnosetheproblem,usetheprocedurefor
anothersymptom,ifpossible.
Iftheproblemremains,contactIBMoranapprovedwarrantyserviceproviderforassistancewith
additionalproblemdeterminationandpossiblehardwarereplacement.Toopenanonlineservice
request,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.Bepreparedto
provideinformationaboutanyerrorcodesandcollecteddata.
Undocumentedproblems
Ifyouhavecompletedthediagnosticprocedureandtheproblemremains,theproblemmightnothave
beenpreviouslyidentifiedbyIBM.Afteryouhaveverifiedthatallcodeisatthelatestlevel,allhardware
andsoftwareconfigurationsarevalid,andnolightpathdiagnosticsLEDsorlogentriesindicateahardware
componentfailure,contactIBMoranapprovedwarrantyserviceproviderforassistance.
Toopenanonlineservicerequest,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.
Bepreparedtoprovideinformationaboutanyerrorcodesandcollecteddataandtheproblemdetermination
proceduresthatyouhaveused.
Servicebulletins
Lenovocontinuallyupdatesthesupportwebsitewiththelatesttipsandtechniquesthatyoucanusetosolve
problemthatyoumighthavewiththeLenovoSystemx3500M5server.
Chapter4.Troubleshooting127