Lenovo System x3500 M5 Type 5464 - Troubleshooting by Symptom; CD;DVD Drive Problems

SeeAppendixB“UEFI(POST)errorcodes”onpage1017,AppendixA“IntegratedManagementModule
II(IMM2)errormessages”onpage295
,andAppendixC“DSAdiagnostictestresults”onpage1041for
moreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”on
page1041forinformationabouttestingtheserverand“RunningDSAPrebootdiagnosticprograms”on
page143foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage125
.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage131).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage1041).
Step4.Reinstallthenewsoftwareornewdevice.
CD/DVDdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table16.CD/DVDdrive'ssymptomsandactions
SymptomAction
TheoptionalDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAconnectortowhichtheDVDdriveisattached(primaryor
secondary)isenabledintheSetuputility.
•Allcablesandjumpersareinstalledcorrectly.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.RuntheDVDdrivediagnosticprograms.
3.Reseatthefollowingcomponents:
a.DVDdrive
b.DVDdrivecable
4.Replacethecomponentslistedinstep3oneatatime,intheordershown,
restartingtheservereachtime.
5.(Trainedtechnicianonly)Replacethesystemboard.
ACDorDVDisnotworking
correctly.
1.CleantheCDorDVD.
2.ReplacetheCDorDVDwithnewCDorDVDmedia.
3.RuntheDVDdrivediagnosticprograms.
Chapter4.Troubleshooting145