Lenovo System x3500 M5 Type 5464 - Automated Service Request (Call Home); Electronic Service Agent; Error Messages

Iftheserverstopsduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverstopped.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
ViewingthetestlogresultsandtransferringtheDSAcollection
UsethisinformationtoviewthetestlogresultsandtransferringtheDSAcollection.
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,select
completedteststoviewtheresults.
YoucanalsosendtheDSAerrorlogtoLenovosupporttoaidindiagnosingtheserverproblems.
Automatedservicerequest(callhome)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallLenovoSupportwhenanerror
isdetected.
ThesetoolscanhelpLenovoSupportspeeduptheprocessofdiagnosingproblems.Thefollowingsections
provideinformationaboutthecallhometools.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoLenovoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbe
downloadedfromthewebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2.1,andDSAthatare
generatedwhenaproblemisdetected.
144Systemx3500M5InstallationandServiceGuide