Lenovo System x3500 M5 Type 5464 - Serverguide Problems

Table29.Serialportproblemsandactions(continued)
SymptomAction
•Thedeviceisconnectedtothecorrectconnector.
2.Reseatthefollowingcomponents:
a.Failingserialdevice
b.Serialcable
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Failingserialdevice
b.Serialcable
c.(Trainedtechnicianonly)Systemboard
Theserialportmightprintout
somemessagesfordebugging
purposesduringtheuEFIand
pDSAconfigurationstages.
Someexternaldeviceswhen
attachedontheserialportcan
causespecificdevice-related
behaviors.
1.IntheuEFIconsoleredirectionpage,disabletheserialportsettingtostop
messagesfrombeingprintedoutviatheserialport.
ServerGuideproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table30.ServerGuideproblemsandactions
SymptomAction
TheServerGuideSetupand
InstallationCDwillnotstart.
1.MakesurethattheserversupportstheServerGuideprogramandhasa
startable(bootable)DVDdrive.
2.Ifthestartup(boot)sequencesettingshavebeenchanged,makesurethatthe
DVDdriveisfirstinthestartupsequence.
3.IfmorethanoneDVDdriveisinstalled,makesurethatonlyonedriveissetas
theprimarydrive.StarttheCDfromtheprimarydrive.
TheServeRAIDManager
programcannotviewall
installeddrives,orthe
operatingsystemcannot
beinstalled.
1.Makesurethattheharddiskdriveisconnectedcorrectly.
2.MakesurethattheSASharddiskdrivecablesaresecurelyconnected.
Theoperating-system
installationprogram
continuouslyloops.
Makemorespaceavailableontheharddisk.
Chapter4.Troubleshooting155