Lenovo System x3500 M5 Type 5464 - Diagnostic Tools

Step1.Istheserverpartofacluster?
•No:Gotostep2.
•Yes:Shutdownallfailingserversthatarerelatedtothecluster.Gotostep2.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage137).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityathttp://www.lenovo.com/
serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage145.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitislit,checkthelightpath
diagnosticsLEDs(see“Lightpathdiagnostics”onpage131).
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“POST”onpage141
formoreinformation).
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop.
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage145;ifnecessary,see
“Solvingundeterminedproblems”onpage158.
•Yes:RunDSA(see“RunningDSAPrebootdiagnosticprograms”onpage143).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”
onpage1041.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage158.
Diagnostictools
Thefollowingtoolsareavailabletohelpyoudiagnoseandsolvehardware-relatedproblems.
•Lightpathdiagnostics
Uselightpathdiagnosticstodiagnosesystemerrorsquickly.See“Lightpathdiagnostics”onpage131
formoreinformation.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2.1,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page139
formoreinformation.
•IntegratedManagementModuleII(IMM2)
TheIntegratedManagementModuleII(IMM2)combinesserviceprocessorfunctions,videocontroller,
andremotepresenceandblue-screencapturefeaturesinasinglechip.TheIMM2.1providesadvanced
service-processorcontrol,monitoring,andalertingfunction.Ifanenvironmentalconditionexceedsa
thresholdorifasystemcomponentfails,theIMM2.1lightsLEDstohelpyoudiagnosetheproblem,
recordstheerrorintheIMM2.1eventlog,andalertsyoutotheproblem.Optionally,theIMM2.1also
providesavirtualpresencecapabilityforremoteservermanagementcapabilities.TheIMM2.1provides
remoteservermanagementthroughthefollowingindustry-standardinterfaces:
Chapter4.Troubleshooting129