Lenovo System x3500 M5 Type 5464 - Hard Disk Drive Problems; Hypervisor Problems; Intermittent Problems

Harddiskdriveproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table19.Harddiskdrivesymptomsandactions
SymptomAction
Notalldrivesarerecognizedby
theharddiskdrivediagnostic
tests.
Removethedrivethatisindicatedbythediagnostictests;then,runtheharddisk
drivediagnostictestsagain.Iftheremainingdrivesarerecognized,replacethe
drivethatyouremovedwithanewone.
Theserverstopsresponding
duringtheharddiskdrive
diagnostictest.
Removetheharddiskdrivethatwasbeingtestedwhentheserverstopped
responding,andrunthediagnostictestagain.Iftheharddiskdrivediagnostictest
runssuccessfully,replacethedrivethatyouremovedwithanewone.
Aharddiskdrivewasnot
detectedwhiletheoperating
systemwasbeingstarted.
Reseatallharddiskdrivesandcables;then,runtheharddiskdrivediagnostic
testsagain.
Aharddiskdrivepassesthe
diagnosticFixedDiskTest,but
theproblemremains.
RunthediagnosticSCSIFixedDiskTest(see“RunningDSAPrebootdiagnostic
programs”onpage143
).
Note:ThistestisnotavailableonserversthathaveRAIDarraysorserversthathave
SATAharddiskdrives.
Hypervisorproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
•GototheIBMsupportwebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
Table20.Hypervisor'ssymptomsandactions
SymptomAction
Ifanoptionalembedded
hypervisorflashdeviceisnot
listedintheexpectedboot
order,doesnotappearinthe
listofbootdevices,orasimilar
problemhasoccurred.
1.Makesurethattheoptionalembeddedhypervisorflashdeviceisselectedon
thebootmanager<F12>SelectBootDeviceatstartup.
2.Makesurethattheembeddedhypervisorflashdeviceisseatedintheconnector
correctly(see“RemovingaUSBembeddedhypervisorflashdevice”onpage
259
and“InstallingaUSBembeddedhypervisorflashdevice”onpage260).
3.Seethedocumentationthatcomeswiththeoptionalembeddedhypervisor
flashdeviceforsetupandconfigurationinformation.
4.Makesurethatothersoftwareworksontheserver.
Intermittentproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby'(Trainedtechnicianonly)',thatstepmustbeperformedonlybyaTrained
technician.
Chapter4.Troubleshooting147