Error code Description Action
242.46 Motor 2 (Separator/Passthrough) motor ramp (end
ramp - did not reach speed, typical pack feed paper
jam).
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“Option tray jam service check” on page 71.
242.47 Motor 3 motor stalled. Go to
“Option tray jam service check” on page 71.
242.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
Go to
“Option tray jam service check” on page 71.
242.49 Motor 3 motor ramp (end ramp - did not reach speed,
typical pack feed paper jam).
Go to
“Option tray jam service check” on page 71.
243 paper jam messages
Error code Description Action
243.01 Paper over tray 3 pass through sensor on warmup. Go to
“Option tray jam service check” on page 71.
243.02 Input sensor detected late feed during a pick retry
from tray 3.
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“Option tray jam service check” on page 71.
243.03 Tray 3 pass through sensor never became covered
when feeding a sheet from an option below.
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“Option tray jam service check” on page 71.
243.05 Option tray 3 pass through sensor never became
uncovered when feeding a sheet from an option
below.
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“Option tray jam service check” on page 71.
243.06 Failed to feed from tray. Paper present sensing
supported and indicates media still in tray.
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“Option tray jam service check” on page 71.
243.07 Option tray 3 pass through sensor never became
uncovered when feeding a sheet from an option
below.
Go to
“Option tray jam service check” on page 71.
243.09 Tray 3 pick motor lost encoder. Go to
“Option tray jam service check” on page 71.
243.11 Autocomp Pick / Lift Motor - Encoder never detected
in tray 3.
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“Option tray jam service check” on page 71.
243.12 Motor ramp up error in tray 3. Go to
“Option tray jam service check” on page 71.
243.14 Sheets flushed from paper path either due to feed
error or cartridge error.
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“Option tray jam service check” on page 71.
243.15 One or more trays located above the source tray 3 has
been pulled.
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“Option tray jam service check” on page 71.
243.16 The engine timed out waiting for the tray 3 to report
'ready' before the 1st pick attempt.
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“Option tray jam service check” on page 71.
243.17 Page was not properly picked from tray 3. Have not
exhausted all pick retry attempts as there are sheets
committed to the paper path from below.
Go to
“Option tray jam service check” on page 71.
243.19 Tray 3 fail to feed error. Detected while trying to pick
a sheet, and that leading edge was not detected by
tray sensor.
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“Option tray jam service check” on page 71.
4514-6xx
Diagnostic information
68