Error code Description Action
244.44 Motor 2 (Separator/Passthru) motor stalled. Go to “Option tray jam service check” on page 70.
244.45 Motor 2 (Separator/Passthru) motor PWM overflow
error (underspeed). Motor underspeed (max PWM
and motor underspeed, typical accordion jam).
244.46 Motor 2 (Separator/Passthru) motor ramp (end ramp
- did not reach speed, typical pack feed paper jam).
244.47 Motor 3 motor stalled.
244.48 Motor 3 motor PWM overflow error (underspeed).
Motor underspeed (max PWM and motor
underspeed, typical accordion jam).
244.49 Motor 3 motor ramp (end ramp - did not reach speed,
typical pack feed paper jam).
Tray 1 jam service check
Action Yes No
Step 1
Restart the printer.
Does it fail to complete the POST sequence and display a 241.xx error?
Replace the index
sensor.
Go to step 2.
Step 2
Check the pick tires.
Are they free of wear or damage?
Go to step 3. Replace the pick tires.
Step 3
Check the separator roll assembly.
Is it free of wear or damage?
Go to step 4. Replace the separator
roll assembly. See
“Separator roll
assembly removal” on
page 333.
Step 4
Check the tray guides.
Are they free of wear or damage?
Go to step 5. Replace the tray insert.
Step 5
a POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Tray 1 > Continuous
b Cancel the test after five pages.
Does the printer successfully feed the five pages into the output bin?
Go to step 7. Go to step 6.
7015
Diagnostic information
69
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