Troubleshooting
135
Problem Solution
The error message
"Insufficient Bandwidth
for Video Transmission"
appears on the LU unit.
This error appears when the client detects that
there is less than 128 Kbps free for broadcasting.
If your Profile is currently set to Interview, try
changing it to the minimum permitted delay using
the slider. If your Profile is already set to the
minimum permitted delay, try changing it to the
maximum permitted delay using the slider.
Change the physical placement of the LU unit by
moving it closer to a window, where the cellular
signal is typically better.
The error message
"System temperature
approaching maximum
limit" appears on the LU
unit.
Please check the air inlets and outlets. Make sure
that the air flow path is not obstructed.
The error message
"System temperature
critical" appears on the
LU unit.
To prevent permanent damage, the system will
shut down automatically in five minutes.
Please check the air inlets and outlets. Make sure
that the air flow path is not obstructed.
The error message
"System fan malfunction
detected" appears on
the LU unit.
Please contact LiveU technical support as soon as
possible.
There is no video in the
main window and the
camera icon is
empty/gray.
Check to see that the camera battery is charged or
AC power is connected and that the camera is
turned on.
Check that the camera is connected properly. If the
problem still persists, try to replace the relevant
video feed cable. If the problem still persists after
trying all the above steps and restarting t
does not resolve the issue, call LiveU support.
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