Chapter 5 Troubleshooting
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5.1 Troubleshooting
For information on troubleshooting, refer to this chapter. Refer to the Mimaki website (https://mimaki.com/
support//) for frequently asked questions (FAQs) about the machine and customer support videos.
If the recommended corrective action does not resolve the problem, contact your local dealer or our service
office.
The power does not turn on.
Points to check Corrective action
• For JFX600-2513 machine
numbers 1 to 20
Is the power cable connected to the
machine?
Insert the power socket until it clicks into place.
Is the main power supply turned on? Turn on the main power. "Turning On the Power"(P. 109)
Is the PRINTER STATUS icon on
the touch panel set to ?
Turn the power on. "Power Supply"(P. 108)
Printing is not possible.
Points to check Corrective action
Is the LAN cable connected to the
machine also connected to the
control PC?
Insert the LAN cable connector into the LAN port until it clicks into
place. "System Configuration"(P. 39)
Does an "Ink end" message appear
in SYSTEM ALARM on the touch
panel?
Replace with new ink. "Ink Replacement Method"(P. 49)
Does a message appear in SYSTEM
ALARM on the touch panel?
Take appropriate measures based on the message. "SYSTEM
ALARM"(P. 98) "Problems Indicated by Messages"(P. 139)
The media jams or the media is dirty.
Points to check Corrective action
Are you using media recommended
by Mimaki?
Use the recommended media. https://mimaki.com/supply/inkjet.html
Are you using curled media? Do not use curled media or media with folded ends.
Image defects occur.
Symptom / Points to check Corrective action
White stripes, blurs, and dark stripes
occur. (Scan (horizontal) direction)
1. Remove any paper scraps or other debris adhering to areas over which
the print head passes. "Table Cleaning"(P. 121)
2. Perform the procedure described in "Head Cleaning"(P. 73).
3. Perform the procedure described in "Wiper Cleaning"(P. 114).
4. Perform the procedure described in "Cap Rubber Cleaning"(P. 116).
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