Maintenance & Troubleshooting 10 - 7
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
MC9500-K
removed from
cradle or
disconnected from
host computer
during
communication.
Replace the MC9500-K onto the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Chapter 2, Accessories for details.
No sound. Volume setting is
low or turned off.
Adjust the volume.
MC9500-K shuts off. MC9500-K is
inactive.
The MC9500-K turns off after a period of inactivity. If the
MC9500-K is running on battery power, set this period from 1 to 5
minutes, in one-minute intervals. If the MC9500-K is running on
external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting Start > Settings > System
tab and tapping the Power icon. Select the Advanced tab and
change the setting for a longer delay before the automatic shutoff
feature activates.
Battery is depleted. Replace the battery.
Battery is not
inserted properly.
Insert the battery properly. See Installing the Battery on page 1-7.
After the MC9500-K
suspends due to
inactivity, the device
wakes upon
movement.
IST is set to wake
the device when
motion is detected.
Disable Wake on Motion feature in IST. See Chapter 8, Interactive
Sensor Technology Configuration for more information.
The MC9500-K does
not go into suspend
mode upon inactivity.
IST is set to keep
the device from
going into suspend
mode if motion is
detected.
Disable Keep Alive on Motion feature in IST. See Chapter 8,
Interactive Sensor Technology Configuration for more information.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
Screen is not
calibrated correctly.
Re-calibrate the screen. Press the CTRL key then the BKSP key
to open the calibration screen.
The MC9500-K is
not responding.
Warm boot the MC9500-K. See Resetting the MC9500-K on page
1-9.
Table 10-1
Troubleshooting the MC9500-K (Continued)
Problem Cause Solution
To Next Page
Loading...
