ioThinx 4510 Series Appendix
Troubleshooting
This section provides troubleshooting instructions for this device.
Forgot username & password
If you forget your username and password, use a pointed object such as a straightened paper clip to hold
down the Reset Button for 10 seconds. This will restart the unit and reset all settings on the device,
including the username and password. The factory defaults will be loaded once the READY LED turns green
again.
The default username is admin, and the default password is moxa.
Forgot IP address of the unit
If you forget the IP address of the unit, use IOxpress utility to search for the device if IOxpress service is
already enabled in Security Service Settings. Otherwise, load the factory default settings and access
the unit with the default IP address.
Step 1: Open IOxpress, go to Device Library and click Device Search in the menu.
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