Oberheim Matrix-12 - Page 191

IF YOU HAVE A PROBLEM
The staff at ECC/Oberheim wish to thank-you for purchasing an Oberheim
product and hope that you will remain a long-time Oberheim player. We are
confident that your instrument will provide you with years of excellent service as
each unit is thoroughly tested and inspected before it leaves the factory. The
Owner's Manual was written to be logical and comprehensive so that you will be
able to get the most out of your Oberheim.
Although we have taken great care in manufacturing your Oberheim instrument
and preparing thorough documentation in the manual, products at this level of
technology may require servicing. The following Warranty Policy outlines your
rights and responsibilities, and also lists several limitations of coverage and
important exclusions. We strongly recommend that you read the following policy
statements carefully and refer to the procedure at the end in obtaining service for
your Oberheim product should it ever be needed.
(Non-Transferable)
Oberheim, a Division of ECC Development Corporation, warrants its products,
when purchased in the United States of America from an Authorized Oberheim
Dealer, to be free from defects in materials or workmanship for a period of 12
months from the date of purchase. Warranty service is effective and available to
the original purchaser ONLY, and only upon completion and return of the
Oberheim Warranty Registration card within 14 days of the date of purchase.
Warranty coverage is valid for Factory-Authorized updates to Oberheim products
when their installation is performed by an ECC/Oberheim Authorized Service
Center and a properly completed Warranty Certificate is returned to the factory
within 14 days of installation.
To obtain service under this Warranty, the product must, upon discovery of
the defect, be properly packed and shipped to the nearest Oberheim
Authorized Service Center. The party requesting Warranty service must provide
proof of original ownership and date of purchase of the product, or date of
installation of the update, by supplying to the Oberheim Authorized Service
Center either the Warranty Registration Sticker applied to the unit itself, or the
sales receipt/ installation receipt. In the event that both have been lost or
misplaced, the Service Center shall, at the Service Center's or owner's expense,
contact Oberheim to verify the Warranty status of the product.
If the Warranty has been verified, Oberheim will, without charge for parts or labor,
either repair or replace the defective part(s). If the Warranty cannot be verified, the
entire cost of the repair in parts and labor is the responsibility of the product's
owner.
Matrix-12 Owner's Manual
191