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12. Others
• Depending on the version of the OS, there are two types of user account (local account/
Microsoft account).
Ensure you use the local account user name and password.
• At the time of purchase, this camera is set to use a workgroup name of “WORKGROUP”.
If you have changed the workgroup name of the PC, this will not be recognized.
In the [Wi-Fi Setup] menu, [PC Connection], change the workgroup name of the PC to which to
connect. (P291)
• Check that the login name and password are correctly typed.
• When the clock settings of the PC connected to the camera differs considerably from those of
the camera, the camera cannot be connected to the PC depending on the OS.
– Confirm that the [Clock Set]/[World Time] settings of the camera match the time, date, and
time zone settings of the Windows or Mac.
If there are considerable differences, correct them.
• Is the size of the image too large?
– Reduce the image size at [Size] (P279), and then send.
– Transmit after dividing the motion picture with [Video Divide] (P253).
• It may take longer time to transmit when distance to the wireless access point is far.
Transmit closer to the wireless access point.
• File format of the motion picture that can be sent differs depending on the destination. (P277)
• In the [Setup] menu, [Reset], reset network settings. (P237)
However, all information set in [Wi-Fi Setup] and [Bluetooth] will also be reset.
When trying to connect to a PC by Wi-Fi, this does not recognize the user name
and password, and connection is not possible.
The PC is not recognized when I use a Wi-Fi connection.
The camera cannot be connected to the PC using the Wi-Fi function.
Transmission of the image fails midway.
Some images cannot be transmitted.
I have forgotten the password for the Wi-Fi.
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