Polycom CX5100 Administrator's Guide

Polycom, Inc. 26
Troubleshooting
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.
General System Issues
If you encounter any general system issues, see the following table for possible solutions to common
problems.
Issue Solution
The system won’t power on. Ensure that your power cable is connected securely to a working
power outlet.
The CX5100 Control Panel does not connect
to the CX5100 unified conference station.
Try the following solutions:
• Disconnect the USB cable from the computer and reconnect it.
• Restart the Control Panel application.
Updating the software fails because the
CX5100 is unable to locate the updated
software.
Try the following solutions:
• Ensure that your Ethernet cable is connected securely.
• Ensure that your Ethernet connection is enabled and configured
correctly.
• Ensure that the URL of the update server is correct. Click Apply
to Device to transfer the settings to the device.
• If you continue to have problems, copy the software package to
a USB flash drive, and attach it to the CX5100 or the power data
box. Ensure that there is only one software update package on
the USB drive.
My computer is connected to a USB 3.0 port,
but I see a warning that my computer is
connected to a USB 2.0 port.
Try the following solutions:
• Ensure the system is connected to a USB 3.0 port. A USB 3.0
port is usually blue and has a SS icon next to the port.
• Disconnect the USB cable from the computer and reconnect it.
• Update the USB 3.0 driver on the computer to ensure that the
date of the driver is 2013 or later. Visit your computer’s
manufacturer’s website for the latest driver available for your
computer.
• Connect the computer directly to the blue USB 3.0 port on the
power data box.

Polycom CX5100 Specifications

General

Product type	Group video conferencing system
Product color	Black
Number of persons	- person(s)
Megapixel	2 MP
Sensor type	-
Image sensor size	- \
Supported video modes	1080p
Supported graphics resolutions	352 x 288, 640 x 480 (VGA), 1056 x 144, 1280 x 720 (HD 720), 1920 x 1080 (HD 1080)
Frequency range	160 - 22000 Hz
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Operating relative humidity (H-H)	15 - 85 %
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (typical)	110 W
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Ethernet LAN (RJ-45) ports	1
Ethernet LAN	Yes
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Harmonized System (HS) code	85176990

Weight and Dimensions

Depth	325 mm
Width	369 mm
Height	348 mm
Weight	2300 g
Package depth	430 mm
Package width	520 mm
Package weight	9070 g