(Adapted by Atlantic Broadband)
Setting the Headset Base Unit Options
Before you connect your headset to your phone and use EHS, you need to set the following options for your
specific headset model:
●
For Jabra headsets, change the headset mode to DHSG on the headset base unit. For details, refer
to your headset documentation or contact Jabra support.
●
For Plantronics headsets, change the coarse receive level to 3 and the transmit level to B on the
headset base unit. For details, refer to the guide that comes with your headset.
●
For Sennheiser headsets, set the first DIP switch labeled 1 (DHSG) to the down position on the back
of the headset base unit. For additional details, see your headset's documentation or contact
Sennheiser support.
Enable Electronic Hookswitch
After you set the base unit options for your headset and connect your headset to your phone, you can enable
EHS.
TASK
1
Connect your headset and EHS adapter to your phone.
See the Quick Start Guide for your phone on Polycom Voice Support for information on connecting a
headset to your phone.
2
Navigate to Settings > Basic > Preferences > Headset > Hookswitch Mode.
3
Select one of the below modes for your specific headset:
Choose Jabra if an EHS-compatible Jabra headset is attached with an EHS cable or adapter.
Choose Plantronics if an EHS-compatible Plantronics headset is attached with an EHS cable or
adapter.
Choose Sennheiser if an EHS-compatible Sennheiser headset is attached with an EHS cable or
adapter. If your phone does not have a menu selection for Sennheiser, select Jabra instead.
Choose Regular Mode (default) if another headset is attached.
R
ELATED INFORMATION:
Features for Hearing-Impaired Users
Change the Volume
Changing Audio Settings
Change the Headset Mode
Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for
you to control your phone using your headset, your headset must be in soft phone mode. If you cannot
operate the phone from your headset, it is possible your headset is in desk phone mode.
» Press and hold the headset hookswitch until you hear a sound or message on the headset.
Controlling Calls with Electronic Hookswitch
After you have followed the procedures for connecting your headset and enabled EHS, you can use the
controls on your headset to answer, mute, and end calls. If supported on your headset, you can also place
calls on hold. See your headset's user documentation for information on controlling calls from your headset.
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