(Adapted by Atlantic Broadband)
Use Your Headset for All Calls
You can set up your phone so that all incoming and outgoing calls automatically use your headset. To use
this feature, you must enable and activate Headset Memory Mode.
TASK
1
Navigate to Settings > Basic > Preferences > Headset > Headset Memory.
2
From the Headset Memory Mode screen, select Enabled.
3
Press the headset key twice.
The headset key flashes to indicate that Headset Memory Mode is now activated. All calls placed or
answered on your phone use your headset automatically.
Note: If you or your contacts experience audio or echo issues during calls, such as feedback of your
voice or of their own voice, you need to enable echo cancellation on your phone.
R
ELATED INFORMATION:
Switch among the Handset, Headset, and Speakerphone
Connecting a Headset
USB Port
Troubleshoot Audio and Echo Issues
Features for Hearing-Impaired Users
Icons and Status Indicators
Features for Mobility-Impaired Users
Answer Calls Automatically
Reactivate Headset Memory Mode
Switching to the speakerphone or the handset deactivates Headset Memory Mode.
» Press the headset key twice.
Using Electronic Hookswitch
When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls
by using the controls on your headset. To use EHS, you need a headset that includes a serial control
interface in addition to the standard analog headset jack (RJ-9) interface. The serial control interface
requires an EHS adapter that you can purchase from your headset manufacturer.
Headsets that support EHS include a base unit that connects to your phone. The headset connects to the
base unit wirelessly, which enables you to use your headset even if you're some distance away from your
phone. Typically, you can work wirelessly up to 300 feet (91 meters) from your phone and still use the EHS
controls. Check with your headset's user guide for the precise range restrictions.
See Feature Profile 37477: Using Headsets with Polycom Phones on Polycom Support for a list of
compatible headsets.
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