(Adapted by Atlantic Broadband)
Troubleshooting
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.
Speakerphone
If your speakerphone doesn't work, your system administrator may have disabled it. If this is the case, a
message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In
this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 500 and 600 phone, and the phone does not
detect the attached
USB device, your system administrator may have disabled the USB port on your phone.
In this case, you
cannot attach a USB flash drive to your phone to use the following features:
●
Call recording
●
Picture frame
●
USB headset
●
VVX Camera for video calls on VVX 500 and 600 phones
●
USB charging device on the VVX 600
Contact your system administrator for help on enabling the USB port on your phone.
R
ELATED INFORMATION:
Recording Audio Calls
Using a VVX Camera
Use a USB Flash Drive to Add a Background
Use Personal Photos as Screen Savers
Overview of Phone Hardware and Keys
Use Your Phone as a Digital Picture Frame
Connecting a Headset
Use Your Headset for All Calls
Login Credentials
If your phone has incorrect login credentials, or if you need to resubmit Login Credentials, one of the
following messages or icons display on your phone:
●
The message “Login Credentials have failed. Please update them if the information is correct” is
displayed on the screen.
●
A red lock icon is displayed under the time in the status bar.
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