SECTION 4
4-8 PROCLEIX
®
TIGRIS System Operator’s Manual
Part # 902649EN Rev. A Volume I: Operating the Instrument
Saving Logs
System logs may need to be saved for troubleshooting purposes. To do so:
1. Do one of the following:
♦ In the Logging tab of the Maintenance
screen, under All Logs, click Send Logs.
♦ If the system is in the “Error - No Data Access” mode, on the Messages
screen click
Send Logs.
A Send Logs
window opens.
2. Select the date range of interest as specified by Novartis Diagnostics Technical Service.
3. Click Send to save the logs.
A second Send Logs
window appears and gives the status of the logs being archived.
All logs are saved to the archive location set in the system configuration. The name of
the saved file follows the naming convention: YYYYMMDD HH.MM[save date] (System
Software Version-Serial Number) - YYYYMMDD HH.MM[start date] to YYYYMMDD
HH.MM[end date].zip
Note: To access this function, the operator must have “Maintenance-Admin Logs” rights. In
addition, “Allow Send Logs” must be enabled in the system configuration.
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