Chapter 7: Support
127
The logical drive constantly goes critical or offline during reboot.
This condition may occur when the Master Boot Record (MBR) of one of the
drives has become corrupt or bad. Removing (erasing) the MBR will remedy
any issue related directly to a bad MBR.
To erase the MBR, follow these steps:
1. Backup any important data from the logical drive.
2. Note the logical drive information, including which drives are used, the
number of physical drives, RAID Level, etc.
3. Delete the logical drive.
4. Create a new logical drive using the specifications from the previous
logical drive.
5. During the logical drive creation process:
• In FastBuild, set the Fast Init feature to ON
• In WebPAM, select Fast or Full Initialization
6. Partition and format the logical drive using your PC’s operating system.
See “Appendix A: Partition and Format” on page 137.
Unable to partition or format logical drive
See “The logical drive constantly goes critical or offline during reboot,”
above.
Cannot rebuild RAID 1, 5, or 10 logical drive
See “The logical drive constantly goes critical or offline during reboot,”
above.
Fatal errors or data corruption are constantly reported when reading or
writing to the logical drive
See “The logical drive constantly goes critical or offline during reboot,”
above.
Operating System-Related Issues
The FastTrak driver does not appear in Device Manager
The Windows Device Manager may show the FastTrak controller under
Other Devices or SCSI and RAID Controllers instead of the Hard Disk
Warning
Before removing the MBR of the drive(s), backup any existing
data. Removal of the MBR of any physical drive permanently
deletes all existing data on the drive.
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