SECTION 6
TROUBLESHOOTING
123
Toolbox System Status Messages (continued)
SYSTEM STATUS SOURCE SOLUTION
System Status:
MAINTENANCE_JAM
Tip: To define error, check Touchscreen
to see if it displays one of the following
messages.
Pump Error
– Ink Circulation Pump
Sump Error – Sump Pump for waste ink
Motor that drives
component has detected
a problem or movement
is hindered.
Restart Printer.
If problem persists, call for Service.
System Status:
MAINTENANCE_JAM
Tip: To define error, check Touchscreen
to see if it displays one of the following
messages.
Sled Error – Service Station Sled
Lift Error – Printhead Carriage Lifter
Printhead or Ink Tank
Door opened during
process.
Motor that drives
component has detected
a problem or movement
is hindered.
Close doors (Printhead and Ink Tank)
and tap “Clear Error”.
Check for anything that may be
hindering movement of item (Sled,
Lifter).
If “Sled Error” or “Lift Error”,
check/clean the Sled and Lifter Home
Sensors.
If problem persists, call for Service.
CAUTION: After pressing “Clear Error”
the system will try to drive the sled, lifter
or wiper motor again. If the same error
comes up again, after trying the above
solutions, call for service. Pressing
“Clear Error”, more than a few times in
a row, may cause system damage.
System Status:
MAINTENANCE_JAM
Tip: To define error, check Touchscreen
to see if it displays the following message.
WIPER ERROR – Wiper Motor
Wiper Roller is not
turning, or it is too hard
to turn.
Possible causes:
1. Ink coagulation
making motor hard to
turn.
2. Wiper Motor cable is
broken or disconnected.
3. Wiper Motor Module
failure.
1. Run “Condition Wiper” from
Touchscreen Wiper Menu. This will
rehydrate the wiper roller and wiper
motor module.
2. Check cable and connections.
3. Replace Wiper Motor Module.
If problem persists, call for Service.
System Status:
MECH_CANCELPAGE
Job was cancelled
by user pressing Cancel
Job button.
Wait until the print job has cleared from
Printer. Then manually clear the job from
the computer’s print queue. Send a new
System Status:
MECH_FAIL_PERMANENT
ERROR on System Status screen.
Check the Printer Graphic to determine
what component has a problem or failed:
Ink Valve, Printhead, etc., (usually
indicated with a steady “?”)
Mechanical error
One of Printer's
mechanical components
was not properly
registered at expected
position.
Mechanical failure or
Sensor failure.
Visually inspect component stated as a
“Reason” for failure.
Using Scan Sensors page in the Printer
Toolbox, perform toggle test on Sensor
responsible for registration of failed
mechanical component position.
Try rebooting (restarting) printer.
If problem persists, call for Service.
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