quadient MACH 6 - Page 125

SECTION 6
TROUBLESHOOTING
125
Toolbox System Status Messages (continued)
SYSTEM STATUS SOURCE SOLUTION
System Status:
PAPERPATH_PAGE_SEQUENCE
Change in media length
detected.
Shinny media surface or
hole in media.
Hesitation or skew in
media feed.
Overlapping pieces.
Remove media from the Printer transport.
Check/adjust sheet separation.
Reposition media or Feeder/Entry Sensor
Assembly, so paper passes under
sensors. Avoid windows or holes in
media.
Turn off “Double Feed Detection”.
Tap Clear Error and then tap Resume
button, from Job Menu, to resume
printing.
System Status:
PRINTHEAD_FAULTY
System confused.
Printhead not making
proper connections.
Faulty Printhead
With printhead installed, make sure
printhead latch is closed and doors are
shut. Then try rebooting (restarting)
printer.
Remove the Printhead, clean contacts
and reinstall the Printhead.
Replace Printhead. Refer to appropriate
sections in this manual for removing and
installing Printhead Cartridge
If problem persists, call for Service.
System Status:
PRINTHEAD_MISSINGQA
? = Printhead missing or
not recognized (not an
authorized supply)
Printhead not making
proper connections.
Install Printhead.
Remove the Printhead, clean contacts
and reinstall the Printhead.
Replace Printhead. Refer to appropriate
sections in this manual for removing and
installing Printhead Cartridge
Try rebooting (restarting) printer.
If problem persists, call for Service.
System Status:
PRINTHEAD_UNPRIMED
Printhead unprimed.
Printhead Latch
is open and or Door open.
Printhead priming process
has failed.
After installing Ink Tanks and Printhead
you must close Printhead Latch and close
all doors to start priming process.
Do NOT open doors or this will interrupt
the priming process.
Try rebooting (restarting) printer.
Remove Printhead Cartridge, wet print
nozzles using distilled water and reinstall
Printhead Cartridge. Refer to appropriate
sections in this manual for removing and
installing Printhead Cartridge.
System Status:
PAPERPATH_GAP_SERVO_ERROR
(Thickness motor)
PAPERPATH_FEED_SERVO_ERROR
(Feeder motor)
PAPERPATH_SERVO_ERROR
(PrintZone motor)
Check for anything that may be hindering
movement of item (Thickness/Clamshell,
Feeder, Media Transport system)
If problem persists, call for Service.