RED RAVEN OPERATION GUIDE
COPYRIGHT © 2016 RED.COM, INC 955-0127_V6.3, REV-E | 153
LCD BLANK AT STARTUP
SYMPTOM
When you turn on the camera, the LCD does not show any image.
POTENTIAL RESOLUTIONS
Turn off the camera. Wait at least three (3) seconds, and then turn the camera back on.
CANNOT USE TOUCHSCREEN OR DSMC2 SIDEKICK
SYMPTOM
Cannot control the camera via the touchscreen or the DSMC2
™
Sidekick.
POTENTIAL RESOLUTIONS
Perform a Hard Restore. For more information, go to “Perform a Hard Restore” on page 154.
If you are using an HD-SDI or HDMI
®
monitor, enable menus on the monitors and control the camera via
the DSMC2 Sidekick:
A. Connect an SSD (RED MINI-MAG
®
) to your computer.
NOTE: On Mac
®
computers with REDCINE-X PRO
®
installed, RED
®
Watchdog mounts the SSD as Read-
Only by default, which means that you are unable to write files (including firmware upgrade files) to the
SSD. Change the Mount preference to Read-Write before attempting to copy firmware to the SSD.
B. On the SSD, create a new folder, and name it force_preset.
C. Download the DSMC Toolkit from www.red.com/downloads.
D. Open the Preset_Files folder.
E. Open the folder that corresponds to the firmware version you are using.
F. Save the appropriate enable_menus file to the force_preset folder on your SSD.
G. Eject or unmount the SSD, and then remove the SSD.
H. Ensure the camera is turned off.
I. Insert the SSD into your camera.
J. Turn on the camera.
The camera automatically applies the preset.
“CRITICAL FAILURE” OR “SERIOUS ERROR” MESSAGES
SYMPTOM
When you upgrade or turn on the camera, the display shows a message with the phrase “Critical Failure” or
“Serious Error”.
POTENTIAL RESOLUTIONS
Update the camera firmware to the latest release build available for download at www.red.com/downloads.
Submit a Technical Support request at https://support.red.com. Include the following with the request:
‒ Log file. For more information, go to “Save a Log File” on page 99.
‒ List of modules, lens, and third-party accessories that were attached when the error occurred.
‒ Method for powering the camera when the error occurred (include battery types, power modules, and
power cables).
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