9 March 2004 ERROR CODES FOR LAN COMMUNICATION
2-1
Trouble-
shooting
2. TROUBLESHOOTING
2.1 ERROR CODES FOR LAN COMMUNICATION
When a communication error occurs, retry to establish the communication. If the
error recurs, see the table below and solve the problem.
Code Meaning Cause Action
14-00 SMTP Send Error Error occurred during sending to the
SMTP server. Occurs for any error
other than 14-01 to 16. For example,
the mail address of the system
administrator is not registered.
•
Register the address of the
system administrator.
•
Set the User Parameter Switch
21 (15[H]) Bit 4 to “Off”.
14-01 SMTP Connection
Failed
Failed to connect to the SMTP server
(timeout) because the server could
not be found.
•
The IP address for the SMTP
server is not stored in the
machine.
• The DNS IP address is not
registered.
• Network not operating correctly.
•
Check the IP address of the
SMTP/DNS server.
•
Check the traffic on the LAN.
•
Check the machine settings
such as the SMTP port setting,
DNS server setting, and so on.
14-02 No Service by SMTP
Service (421)
SMTP server operating incorrectly. Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-03 Access to SMTP
Server Denied (450)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-04 Access to SMTP
Server Denied (550)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-05 SMTP Server HDD Full
(452)
SMTP Server hard disk full. Contact the network
administrator. Free space on the
HDD of the SMTP server.
14-06 User Not Found on
SMTP Server (551)
The user does not exist locally.
• Check that the mail address is
correct.
• Contact the network
administrator. Check that the
e-mail the user intended to
send exists on the SMTP
server.
14-07 Data Send to SMTP
Server Failed (4XX)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
14-08 Data Send to SMTP
Server Failed (5XX)
SMTP server operating incorrectly Contact the network
administrator. Confirm correct
SMTP server settings and
operation.
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