Ricoh Aficio 1515 - Page 299

9 March 2004 TROUBLESHOOTING PROCEDURES
2-7
Trouble-
shooting
Communication
Route
Item Action Remarks
4. E-mail account on the
Server
•
Make sure that the PC
can log into the e-mail
server.
• Check that the account
and password stored in
the server are the same
as in the machine.
•
Ask the administrator to
check.
5. E-mail server •
Make sure that the client
devices which have an
account in the server can
send/receive e-mail.
•
Ask the administrator to
check.
•
Send a test e-mail with
the machine’s own
number as the
destination. The machine
receives the returned e-
mail if the communication
is performed successfully.
6. Destination e-mail
address
Make sure that the e-mail
address is actually used.
Check that the e-mail
address contains no
incorrect characters such as
spaces.
Between e-mail
server and internet
7. Router settings
Use the “ping” command to
contact the router.
Check that other devices
connected to the router can
sent data over the router.
• Ask the administrator of
the server to check.
Between e-mail
server and internet
1. Error message by e-
mail from the
network of the
destination.
•
Check whether e-mail can
be sent to another
address on the same
network, using the
application e-mail
software.
• Check the error e-mail
message.
•
Inform the administrator
of the LAN.