Problem Causes Solutions
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started .
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started .
"Authentication has failed."
appears.
The entered login user name
or login password is not
correct.
For details about the correct login user
name and login password, see
Security Guide
.
"Authentication has failed."
appears.
The machine cannot perform
authentication.
For details about authentication, see
Security Guide .
"You do not have the
privileges to use this
function." continues to be
displayed even though you
have entered a valid user
name.
The logged in user name
does not have permission for
the selected function.
For details about how to set
permissions, see Security Guide .
An error message remains,
even if misfed paper is
removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
Remove misfed paper, and then open
and close the cover. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting .
Original images are printed
on the reverse side of the
paper.
You may have loaded the
paper incorrectly.
Load paper into the paper tray or tray
3 (LCT) with the print side up. Load
paper into the Large capacity tray
(LCT), or bypass tray with the print side
down.
When You Have Problems Operating the Machine
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