Ricoh Aficio MP C5502 User Manual

When Messages Are Displayed on Your
Computer Screen
Messages Displayed When Using the Scanner Function
This section describes likely causes of and possible solutions for the main error messages displayed on
the client computer when using the TWAIN driver. If a message not described here appears, act
according to the message.
Message Causes Solutions
"Any of Login User Name,
Login Password or Driver
Encryption Key is incorrect."
The entered login user
name, password, or driver
encryption key was invalid.
Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details about login user name, login
password, and driver encryption key,
see Security Guide .
"Authentication succeeded.
However, the access
privileges for scanner
function has been denied."
The logged in user name
does not have permission for
scanner function.
For details about how to set
permissions, see Security Guide .
"Call Service"
"Please call your service
representative."
An unrecoverable error has
occurred in the machine.
Contact your service representative.
"Cannot add any more
scanning mode."
The maximum number of
registerable scan modes has
been exceeded.
The maximum number of modes that
can be stored is 100. Delete unneeded
modes.
"Cannot connect to the
scanner. Check the network
Access Mask settings in User
Tools."
An access mask is set. For details about an access mask,
contact your administrator.
10. Troubleshooting
226

Ricoh Aficio MP C5502 Specifications

General

Functions	Print, Copy, Scan, Fax
Print Technology	Laser
Max Print Resolution	1200 x 1200 dpi
Copy Resolution	600 x 600 dpi
Multiple Copy	Up to 999 copies
Max Paper Capacity	4, 400 sheets
Duplex Printing	Yes
Hard Disk Drive	250 GB
Power Consumption (Maximum)	1.7 kW
Type	All in One Printer
Print Speed	55 pages per minute
Copy Speed	55 copies per minute
Zoom	25% to 400%
Scan Resolution	600 dpi
Fax Resolution	200 x 200 dpi
Original Capacity	100 sheets
Standard Paper Capacity	1, 200 sheets
Memory	1.5 GB RAM
Interface	USB 2.0, Ethernet
Network Protocols	TCP/IP
Operating Systems Supported	Windows, Mac, Linux
Power Source	AC 120V, 60Hz
Paper Weight	52 – 256 g/m²