Authentication Does Not Work Properly
87
7
Machine Cannot Be Operated
If the following conditions arise while users are operating the machine, provide
instructions on how to deal with them.
Condition Cause Solution
Cannot print using the printer
driver or connect using the
TWAIN driver.
User authentication has been
rejected.
Enter the login user name and
login password in the printer
driver.
If using Windows authentica-
tion or LDAP authentication,
inquire the network adminis-
trator for the user name and
login name.
If using basic authentication,
inquire the user administra-
tor.
The encryption key specified
in the driver does not match
the machine’s driver encryp-
tion key.
Specify the driver encryption
key registered in the machine.
See p.36 “Driver Encryption
Key”.
If “Permit Simple Encryption”
is set to
[Off]
, data sent by the
driver uses simple encryption.
Under Windows NT 4.0, Win-
dows 2000/XP, and Windows
server 2003, enable driver en-
cryption.
Under Windows 95/98/Me,
you can use only simple en-
cryption, so you cannot print.
Under Windows 95/98/Me,
set “Permit Simple Encryp-
tion” to
[On]
in the machine’s
[System Settings]
.
Cannot connect to the deliv-
ery server.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press
[#]
,
remove the original, and then
log off.
[ProgDest]
does not appear on
the scanner’s screen for speci-
fying destinations.
[Permit Adding of Destinations]
is
set to
[Off]
in
[Restrict Use of
Destinations]
in
[Extended Secu-
rity]
, so only the user adminis-
trator can register
destinations in the address
book.
Registration must be done by
the user administrator.
MarC25_EN_SecRef_F_FM.book Page 87 Monday, August 2, 2004 6:14 PM
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