SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-00 D
TPM electronic authentication error
The machine failed TPM electronic authentication.
System hash registered in the TPM did not match the data on the USB
flash.
• System module was updated in an unauthorized manner.
• USB flash is not working correctly.
Replace the board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-01 D
USB Flash error
USB Flash file system error
USB Flash file system has been destroyed.
Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-02 D
TPM error
Error occurred in the TPM or TPM driver.
TPM defective
Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-03 D
TCSD error
Error occurred in TPM software stack.
• Unable to start TPM
• Necessary files missing from the TPM.
Replace the controller board.
Service Call 816-899
609
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