Message Cause Solution
"Scanner is not available.
Check the scanner
connection status."
Network communication is
not available because the
machine's IP address could
not be obtained from the
host name. If only "IPv6" is
set to [Active], the IPv6
address might not be
obtained.
• Check whether the machine's host
name is specified in the Network
Connection Tool. For the WIA
driver, check the [Network
Connection] tab in the properties.
• Use Web Image Monitor to set
"LLMNR" of "IPv6" to [Active].
When Other Messages Appear
Message Cause Solution
"Clean the scanning glass.
(Located next to the
exposure glass.)"
The scanning glass or guide
plate of the ADF is dirty.
Clean the scanning glass or guide
plate. See page 534 "Maintaining
Your Machine".
"Failed to read the PDF file." There is a possibility that the
PDF version is not supported
by the browser's PDF viewer
or an unsupported
encryption level is specified.
With this machine's browser PDF files
other than those whose versions and
encryption levels are specified below
cannot be viewed.
• PDF version: 1.3-1.7
• PDF encryption level: 128Bit AES
or 256Bit AES
"Following output tray is full.
Remove paper."
The output tray is full. • Remove paper from the output
tray to resume printing. If paper is
delivered to the finisher shift tray
and you want to prevent paper
from falling off the tray, press the
[Stop] key to suspend printing,
and then remove the paper. Press
[Continue] on the control panel to
resume printing.
• When using the multi-folding unit,
the number of sheets per paper
stack depends on the paper type
and fold type.
11. Troubleshooting
462
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