Problem Cause Solution
The scanned image contains
white spaces.
If you scan originals using
functions other than the
network TWAIN scanner
function, certain paper size
and resolution settings may
produce scanned images
that are larger than the
specified size because of
margins being added to the
sides.
Scanning at a higher resolution may
reduce the margins.
The shadow density of the
scanned image is different
from that of the original.
If High Compression PDF is
selected as the save format
when the original is
scanned, the shadow
density may vary.
Press [Send File Type / Name] on the
initial scanner screen, and then specify
[PDF/A] for "PDF File Setting".
For details about PDF file settings, see
"Specifying the File Type and File
Name", Basic Operations.
A text pattern appears in the
background.
You have scanned a
document protected from
unauthorized copying.
Check the document. For details about
how to prevent unauthorized copying
of documents, see "Printing Documents
that Are Not Authorized for
Duplication", Basic Operations.
After an original is scanned,
the following settings are
canceled:
Destination, Sender, E-mail
text, Subject, and File name
To prevent scanned data
from being sent to wrong
destinations, this machine
has a function to cancel the
settings after scanned data
is sent.
Contact your service representative for
details about how to prevent the
settings from being automatically reset
after scanned data is sent.
11. Troubleshooting
494
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