Resetting the System with Installer/Technician Intervention
The following methods of resetting the system require installer/technician intervention (note
that a system user must contact the installer/technician after each alarm activation):
• Anti-Code reset (also known as "Technician reset")
• Configuration Software reset
Anti-Code Reset (Technician Reset)
If installer-enabled, upon alarm activation the system will not be ready to arm until the
technician/installer provides you with a code that allows you to reset the system.
➢ To perform an anti-code system reset:
1. Ensure the system is disarmed.
2. After an alarm activation, while you see CALL INSTALLER displaying on the keypad,
press the Exit button to access the Anti-Code menu.
3. At the Anti-Code option press OK.
4. Call the technician/installer and read the randomly generated code that displays on the
keypad; the technician/installer will then give you an anti-code number.
5. Enter the anti-code number you received, and then press OK; the system resets.
Configuration Software Reset
Upon alarm activation, the system will not be ready to arm until the technician/installer
performs a remote system reset using a computer with the CS (Configuration Software).
Only a 1-hour single access to the CS is allowed per alarm activation.
NOTE: Depending on the system's configuration, the Grand Master may need to first
authorize (enable) the technician/installer to access the CS.
Enabling Technician/Installer CS Access for Resetting the System
➢ To enable the technician/installer CS access for resetting the system:
1. Ensure the system is disarmed.
2. Discuss with the technician/installer which communication channel (IP or GSM) to
utilize for his/her computer to remotely communicate with the system, for the purpose of
performing a system reset using the CS.
3. At the keypad, enter your Grand Master code, and then press OK.
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