Rohde & Schwarz CMW500 - Problem Reporting

Basic Instrument Functions
R&S
®
CMW500
108User Manual 1173.9463.02 ─ 06
OS Settings
Displays the most important address settings for remote control. For configuration see 
chapter 4.4.1, "System Settings", on page 85.
Latest Correction
Displays the type and date of the last correction of the instrument. Remote commands
allow also to query information about previous corrections.
Possible types are:
●
F/S Correction: Correction performed in factory or service
●
TPM Correction: Correction performed by the user (third party maintenance)
●
Calibration: Verification in the factory
●
Outgoing Calibration: Verification by the service
Remote command:
CALibration:BASE:ALL?
CALibration:BASE:LATest?
CALibration:BASE:LATest:SPECific?
Active RF Path Correction File
Displays the name and creation date/time of the currently active RF path correction file.
Remote command:
CALibration:BASE:ACFile?
4.6.2 Problem Reporting
The "Problem Reporting" section of the "Info" dialog allows to prepare collected logging
information for problem reporting to Rohde & Schwarz.
In the case that you encounter problems with your instrument, proceed as follows to send
the generated log files to Rohde & Schwarz:
1. Press the INFO key at the (soft-)front panel to open the "Info" dialog.
2. Press the softkey "Problem Reporting". A list of logging sessions is displayed as
shown in the figure below.
3. If required (e.g. because of limitations in the electronic mail system) use the hotkey
"Max. File Size" to adjust the maximum size of the compressed log files to be trans-
ferred to Rohde & Schwarz.
4. Select the directory of the session where the problem occurred. The date and time
of the log session refer to the start of the instrument.
5. Press the hotkey "Prepare for sending". The selected log files are packed into one
or more compressed files located in folder "Output".
6. Send the files to Rohde & Schwarz for analysis. You can copy the files from folder
"Output" using the hotkey "Copy" or you can navigate to the directory "D:\Rohde-
Schwarz\CMW\Log\output" and copy the files stored there. To transfer the files from
the instrument to a PC you can e.g. transfer them via LAN or use a USB stick.
Info Dialog