Chapter 9 Operating Instructions
CLV65x Bar Code Scanner
80 © SICK AG · Division Auto Ident · Germany · All rights reserved 8011980/0000/2009-04-21
Troubleshooting
9.2.2 System information
The bar code scanner displays errors in various ways. The error output is hierarchised and
always allows a detailed analysis:
• Communication errors can occur while transferring telegrams to the bar code scanner.
In this case, the bar code scanner returns an error code.
• Error codes are written into a status protocol for errors which occur during a reading
(see next chapter).
9.3 Status protocol
Important The status protocol remains even after switching the bar code scanner off and on again.
The bar code scanner differentiates between four error types:
• Information
•Warning
•Error
• Fatal error
The bar code scanner only saves the last five entries for each of the error types.
9.3.1 Displaying the status protocol using the SOPAS-ET configuration software
In order to display the status protocol, the SOPAS-ET configuration software has to be online
and connected to the bar code scanner.
1. Connect the SOPAS-ET configuration software with the device.
2. Open the project tree CLV65
X, SERVICE, SYSTEM STATUS, SYSTEM INFORMATION Register tab.
9.4 SICK Support
If an error cannot be eliminated, it is possible that the bar code scanner is defective. The
bar code scanner cannot be repaired by the user, meaning that it is not possible to re-es-
tablish functions after a failure. However, the bar code scanner can be rapidly replaced by
the user (see chapter 8.5 Replacing a bar code scanner, page 78).
If an error occurs which cannot be eliminated, please contact SICK Service:
• International: Competent SICK branch office or SICK subsidiary
– Tel. +49 211 5301-270
– Fax. +49 211 5301-100
– Email: info@sick.de
• Abroad: Your responsible SICK branch or SICK subsidiary
– For telephone numbers and email addresses please see the back page of these ope-
rating instructions
– For the postal address please visit www.sick.com.
Only return devices after consultation with the SICK Service.
Important Repairs to the bar code scanner should only be carried out by qualified and authorised
SICK AG service staff.
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