When Remote Assistance is selected, a separate program will be launched that will allow R2Sonic
Support to remotely control the computer on which Sonic Control is installed. The Remote
Assistance window will contain an ID and Password. Contact R2 Support (+1.805.259.8142) and
provide the ID number and Password, this will allow support to connect to the computer and take
control of it to assist in setup up or trouble shooting. It is preferred that prior to starting the
Remote Assistance program that R2Sonic Support be notified via email: R2Support@r2sonic.com or
called, at the above number, to alert them that a Remote Assistance session is requested.
Figure 78: Remote Assistance window
5.10.4 About Sonic Control
The About Sonic Control shows the version of Sonic Control that is being used. This can be of
importance if a GUI is used that does not match the features of the sonar firmware or the sonar
firmware does not match the features of the GUI.
Figure 79: About, provides the GUI version
Remote Assistance uses TeamViewer™ software licensed
to R2Sonic. In the Remote Assistance window, there will
be the unique ID, which identifies the computer and the
password, which allows R2Sonic Support to take remote
control of the computer.
When activated, it is also possible to use the same
program to discuss the issue and transfer files to and
from the remote computer to assist resolving any issues.
Page 74 of 210
Version 5.0 Rev r002
Date 05-08-2014
Part No. 96000001
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