Stratasys Mojo - TROUBLESHOOTING COMMON ISSUES; Power and Extrusion Issues; Communication and Sensor Problems

47
TROUBLESHOOTING
Problem Recommendation
No power.
1. Verify power cord is securely connected.
2. Verify that the power switch is in the ON position.
3. Cycle power (see
“Cycling power” on page 45).
4. Verify AC power is present at wall outlet.
Material not extruding or
under extruding.
1. Perform a maintenance purge (see “Maintenance purge” on page 33).
2. If problem persists, replace the QuickPack Print Engine.
Purge material accumulating
on part.
1. Check condition of tip wipe assembly. Replace if worn.
2. Check that tip wipe assembly is properly seated (flush) in the tip wipe bracket.
3. Remove tip wipe assembly and check that there is no material on the tip wipe
bracket shelf.
Cannot communicate with
printer through the USB
cable.
1. Make sure the printer is ON.
2. Unplug and reconnect the USB cable connected at the printer and computer.
3. Verify the USB cable is not longer than 5 m (197 in.).
4. Reboot the host computer.
5. If all three LEDs are blinking, cycle power (see
“Cycling power” on page 45).
6. Reinstall Mojo 3D printer software.
7. Swap out the USB cable with another cable.
Cannot read filament
(filament sensor).
Make sure the material tube guides are installed correctly in the material sensor assemblies.
Display blinking three colors.
If all three LEDs are blinking, cycle power (see “Cycling power” on page 45).