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Phone number: the CMS phone number where you want to forward the reports via SMS.
It is recommended to enter the phone number in international format (e.g.: +3630…).
Message: the text of the message for backup reporting. This can be a specific custom message,
or you can use the variables supported by the device, which the device will replace automatically
with the data of the report received from the alarm system, as follows:
$cn: event name, $cp: partition name, $cz: zone name,
$cid: the complete Contact ID message (e.g. 123418113001001).
Further information about variables are available in paragraph “Alarm system events”.
User phone number settings:
You can configure up to 4 user phone numbers (TEL1 to TEL4) to which the device sends
notifications by voice call or SMS. Depending on the settings, the device can forward calls received
from these numbers to the simulated phone line output.
Name: user name. The name entered in this section will be used when selecting the notification
channels upon configuring events.
Phone number: user phone number. It is recommended to enter the phone number in
international format (e.g.: +3630…).
Event acknowledgement options: when the device sends a notification by call, it requires a
confirmation that the notification has been received, otherwise it will retry to deliver the notification.
In this section you can configure the actions required from each user for acknowledging upon
receiving a notification by voice call. Available options:
• Accept call to acknowledge: notifications will be acknowledged automatically upon
accepting the calls. After accepting the call, wait at least 3 seconds before ending the call.
• Reject or accept call to acknowledge: notifications will be acknowledged automatically if
the calls are rejected by user, and also if the calls are accepted.
• Press to acknowledge: notifications need to be acknowledged by pressing the star ()
key on the phone after accepting the call. The device will confirm that it has received the
command by a short signal tone. It is also possible to acknowledge notifications via SMS.
The SMS-based acknowledgement will acknowledge notifications initiated to the phone
number of the SMS sender. To acknowledge a notification via SMS, send the STOP
message to the phone number of the SIM card installed in the device.
• Press to acknowledge or # to stop notification: notifications need to be acknowledged
by pressing the star () key on the phone after accepting the call. The device will confirm
that it has received the command by a short signal tone. Notification of further users on the
given event can be stopped by pressing the hash (#) key on the phone. The device will
confirm that it has received this command by three short signal tones. By pressing the hash
(#) key, this also confirms reception of the notification at the same time, so it is not necessary
to press the star () key too.
By this option it is also possible to cancel all pending notifications for all events by entering
the device password# command (e.g., 1234#) using the phone’s keys. The superadmin
and admin passwords are both accepted.
It is also possible to acknowledge notifications via SMS. The SMS-based acknowledgement
will acknowledge notifications initiated to the phone number of the SMS sender.
To acknowledge a notification via SMS, send the STOP message to the phone number of
the SIM card installed in the device. To stop all pending notifications, send the
STOP ALL message to the phone number of the SIM card installed in the device.
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