Telos TWOx12 - Line Control Buttons

TELOS TWOX12 USER’S MANUAL
DESKTOP DIRECTOR – GENERAL OPERATION
CHAPTER 4 72
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IMPORTANT!
Since certain functions work differently in “
Talent”
versus “
Producer”
mode it is
important that your staff understand that there are two modes, and how to switch
between them. This is covered later in this section (see menu navigation) and again
in sections 5 and 6.
4.3.1 Line Control Buttons
Line buttons-
These work differently depending if the Desktop Director™ is in Talent or Producer
mode.
In Talent mode each line has 2 buttons, the left row for Caller 1 (or whatever you
choose to label the fader for hybrid 1) and right row called Caller 2. Pressing a line
button places the caller on that line on-air on the corresponding hybrid.
Pressing a Line button when caller is already on-air locks the caller. To unlock press
that Line button a third time.
If the handset is picked up, or the LED next to the Handfree button is illuminated,
the Left row of buttons will control the line to be used on the telephone. The right
row of buttons will continue to control the caller 2 hybrid as usual. To place a caller
currently on the handset on the air, press either the left (caller 1 hybrid) or right
(caller 2 hybrid).
In Producer mode the left row of buttons is used to answer calls on the handset (or
headset). The right row of buttons is used to select which call is “next” when the
talent press the next button..
Hold & Drop
(Hold) and (Drop) - You know what these do! In Talent mode these affect
only the corresponding bank of buttons above them. A locked line will not be
affected unless you unlock it first (by pushing the corresponding LINE button). All
unlocked lines in that column will be dropped.
In Producer mode the left hold button is normal hold while the right hold button
places a caller on “screened hold”. For more details on how screened hold works see
the section on the Next button, below. This right-hand hold button may be replaced
by with a keycap labeled with a check mark
if the Desktop Director in question
will be used primarily for screening.
Next
(Next) button- This button works differently in Producer versus Talent mode.