Telos TWOx12 - Buttons; Line Control Buttons

TELOS TWOX12 USER’S MANUAL
DESKTOP DIRECTOR GUIDE FOR CALL SCREENERS
CHAPTER 5
PLEASE COPY THIS SECTION AND GIVE TO YOUR CALL SCREENERS
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5.3 Buttons
The functions of most of the buttons are self evident. Again, we have used easy to
understand symbols wherever possible. A brief explanations of the buttons follows:
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IMPORTANT!
Since certain functions work differently in “
Talent”
versus “
Producer”
(screener)
mode it is important that you understand that there are two modes, and how to
switch between them. This is covered later in this section (see menu navigation).
5.3.1 Line Control Buttons
Line buttons-
These work differently depending if the Desktop Director™ is in Talent or Producer
mode.
In Producer mode the left row of buttons is used to answer calls on the handset (or
headset). The right row of buttons is used to select which call is designated as “next”
(when the Talent presses the Next button). If a call is on the handset (or headset)
pressing the right button (for that line) once will place that line in the Next Queue
and the check mark icon will be displayed.
The next queue work in conjunction with the next button of the TALENT’s Desktop
Director (any Director in Talent mode). Calls are removed from the next queue based
on how long they have been in the queue. However the PRODUCER can force any
line to the top of the next queue by pressing the right line button for the line to be
forced to the top of the queue. The line status will change to the blinking checkmark
“next” icon indicating this call will be aired next if the TALENT presses his/her next
button. In effect this action makes that caller the “longest held” caller.
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HOT TIP!
Any Desktop Director in
Producer
mode can use this feature to re- order the next
queue at any time. Simply press the right line buttons for the calls in
reverse order
from the order you wish to air them. Press the right line button first for the call to be
aired last, then the button for the next line to be aired before that and so on pressing
the right line button for the call to be aired next
last.