Telos TWOx12 - Page 95

TELOS TWOX12 USER’S MANUAL
DESKTOP DIRECTOR GUIDE FOR CALL SCREENERS
CHAPTER 5
PLEASE COPY THIS SECTION AND GIVE TO YOUR CALL SCREENERS
83
Hold & Drop
(Hold) and (Drop) - You know what these do! In Producer mode the left
hold button is normal hold while the right hold button places a caller on “screened
hold”. For more details on how screened hold works see the section on the Next
button, below. This right-hand hold button may be replaced by with a keycap labeled
with a check mark
if the Desktop Director in question will be used primarily for
screening.
In Talent mode these affect only the corresponding bank of buttons above them. A
locked line will not be affected unless you unlock it first (by pushing the
corresponding LINE button). All lines in that column which are not locked will be
dropped.
Next
(Next) button- This button works differently in Producer versus Talent mode.
In Producer mode this button will select the line which has been ringing longest. If
no line is ringing, it selects the line which has been on (standard) hold longest.
Busy All
(Busy All) - Pressing this key will clear all lines with the only exceptions being
lines in the locked state, and lines on hold. Unlocked lines on-air, lines on hold, and
lines on screened hold will be dropped. Those lines will then be blocked from
accepting any calls (in most cases the caller will get a busy signal, but this will not
always be true depending on your configuration) and the Busy All Status Symbol™
will be displayed.
Pressing
again will clear the lines and allow incoming calls (in some
configurations callers attempting to call while you are in the Busy All state will hear
ringing. In that case the system will answer and drop those callers when you cancel
busy all mode).
h
HOT TIP!
As you may know, there have been several lawsuits regarding to the “fairness” of radio
contests. By consistently activating the Busy All feature before announcing a contest
you will reduce the liability for yourself and the station.